Right-party contact (RPC) information—such as phone numbers, addresses and place of employment—helps debt collectors reach the right person on the first attempt.
We asked 600+ collections professionals to shed light on how right-party contact data plays into their collections strategy.
Here's what we found:
One in Five spends more than half their time manually skip tracing
take 2+ weeks on average to locate an individual
of collectors believe accurate and up-to-date information in online databases is essential to the success and profitability of their business.
Having one best phone number for an individual is the most important aspect of right-party contact information.
One best phone number
Place of employment
Top 3 phone #'s
Almost all collectors (98%) believe advanced search technologies and databases help them collect more and be more efficient.
Despite the advantages, 40% of collectors use online databases to find RPC information only some of the time.
"If you don't have the right key, you can't start the car. The same applies to right-party contact information. The wrong data puts the brakes on your collections strategy. Accurate right-party contact data accelerates your recovery efforts."
Peter Ghiselli, VP, Third-Party Collections
Since using online databases and sophisticated technology:
of those collectors have seen increases more than double
of collectors have improved their right-party contact rate
More than 8 in 10 collectors said online databases greatly improve the accuracy of customer information.
Reach Your Destination With The
TransUnion supports customers in achieving a common goal:
Collect more while spending less
By arming yourself with our deep, accurate and actionable information, you'll be well-positioned to make better, more confident decisions for a healthier bottom line.